Crisis communications services to protect your brand, reputation and revenue
Plan, prevent and recover from crises while building agility and resilience for the future
Build trust, loyalty, support and gain control over chaos
We’ve managed marketing and communications programs globally through some of the most dramatic cultural shifts and crises of our time.
Change Management
Create necessary behavior change by engaging your stakeholders through strategic, consistent and frequent communications.
Reputation Management
Good crisis communications programs protect your reputation, which can be destroyed in a matter of moments.
Media Relations
We work with the media to gain positive coverage of an organization’s mission, values, policies, program of work and efforts at crisis response.
Crisis Messaging
A thoughtful, purposeful communications program mapped to each stage of the crisis lifecycle helps successfully evolve your organization and brand.
Research
We help gather information about stakeholder needs and preferences through quantitative, qualitative, primary and secondary research, listening tools and audience monitoring.
Crisis Response
Create, manage and coordinate communications delivery across all touch points to engage stakeholders and gain control of their experiences.
Media Training
How your crisis spokesperson delivers your message, including attitude, demeanor and beliefs, is critical to success.
Crisis Communications Plans
We identify potential crisis scenarios, understand stakeholder issues and analyze your operating environment to create a strategic goal-oriented approach.
Education and Webinars
We transfer our knowledge through webinars, workshops, master classes and mentoring of crisis leaders and teams.
Crisis Communications Implementation
Distributing your messages through owned, earned, paid and social media requires integrated management, coordination and resources.
Scenario Planning
We guide teams to identify potential crisis incidents and make assumptions about events that could negatively impact the organization.
COVID-19 Response
We’re dedicated to helping people, brands and organizations forge a new future. If you require a multi-disciplinary approach to crisis or issues management, we come prepared with a global network of crisis experts who can step in at a moment’s notice.
Case Studies
Campaigns we’ve developed and implemented for clients to increase the power and impact of their brands, products and ideas.
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On the day of the attacks, The September 11th Fund was created by the New York Community Trust and the United Way of New York City to meet the needs of victims, families and communities affected by the terrorist attacks.
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With the devastation of Hurricane Katrina having thrown the Gulf region into massive chaos, Jeanine Moss and Nicole DeMeo were granted first responder status and rushed to American Red Cross headquarters in Washington D.C. to be part of the solutions.
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Jeanine Moss, with the support of worldwide crisis experts at Burson Cohn Wolf, led a team of the industry’s most influential marketers to create this comprehensive manual for crisis preparedness and response.
Let's talk about your vision!
Your working session includes immediate solutions, recommendations and strategies to meet your goals.